We offer our customers a "72 Hour Policy". So that you can apply for the return/exchange/replacement of products if unfortunately, you get some issue with it.
RETURN POLICY DETAILS
• Krafto does not cover the cost of return or replacement shipping for International Orders in any case.
• For all domestic orders return pickup is arranged from our end only in the following cases:
- Product is Defective or Damaged (Natural blemish is an exception)
- Product is of different Size or Model Name
• Please mail us at email@example.com and include a photo of the defect, and we will arrange a reverse pickup from your doorstep.
• All footwear products have a 72 Hours return policy. Returns must be free from damage and dirt/marks.
The following returns are not accepted
• Over 72 Hours since you received your order.
• Shipment weight is more than 3 Kgs.
The package will be rejected and no refund will be issued if the guidelines above are not followed.Note
• Item has been used, altered, washed, or damaged.
• Tags or packaging have been removed.
• Product damaged due to improper packaging in return shipment.
• Missing accessories or attachments.
: Customized Products can't be returned as they're made totally different from our standard sizes & designs, also make sure to pay in advance with online payment.How to return/replacement my items? Easy! Follow the steps below:
For Wrong & Defective Products (excluding size issue):
If you have received a wrong or defective product, you can raise a return request within 3 days of order delivery. Please email us at firstname.lastname@example.org attaching images of the shipping label, invoice and product along with an unpacking video
The mentioned requirements are mandatory to go ahead with the further investigation as we are going to validate the same with our courier partner for a more accurate resolution. This may take up to take 3-7 days to get back with the resolution.
Video guidelines for your reference:
- The packaging has to be opened in the video only. Cases, where the packaging has been pre-opened before recording the video, will not be accepted.
- All the sides of the package should be clearly displayed in the video.
- Label must be visible on the video itself clearly showing the AWB Number and order ID.
- The video has to be recorded in one stretch, clearly showing all actions. Any edited videos, with cuts in between, will not be accepted.
- Once we verify the details from your mail, we'll send a revert to confirm the request is accepted and we’ll arrange the reverse pickup.
- After receiving the confirmation, place the item securely in its original packaging and include your proof of purchase, and our courier partner will collect the same from your doorstep.
- We'll process your return within 7 days of receipt, and begin the refund or replacement process.
You can always contact us for any return questions at email@example.com
1. Mail us on firstname.lastname@example.org
within 72 Hours of receiving the item you've ordered.
2. Provide us your order ID with some images(6 Sides) of the product and the invoice for our reference.
3. Once we verify the details from your mail, we'll send a revert to confirm if the product can be returned.
4. After your request is approved, simply fill out the return/replacement form(Mandatory)
with all the required information and put it inside the box.
5. Pack the product properly, so that it doesn't get damaged while in transit.
6. You will be responsible for the return shipping charges.
7. We can arrange a doorstep pickup for you(Paid) or You can send return with any courier(traceable) of your choice. Please return to the following address:
163, Ashapurna Nanomax,
Rajasthan, 342001, India
8. We'll process your return within 7 days of receipt, and begin the refund or replacement process.
9. (Replacement) As soon as we dispatch your item, you will receive a tracking email that will enable you to track your package.
the return/replacement form here
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
- For Prepaid(Paid Online) orders:
- For COD(Cash on Delivery) orders:
Refund will be issued to you automatically on your original payment method.
- A restocking fee is deducted from the refund amount which is ₹40 or 10% of the Product price whichever is higher.
- Refunds will be issued as a Virtual Gift Card with the same amount of your order value.
- COD Fee is non-refundable if you wish to receive the refund in your bank account.
- You can mail us if you would like to receive the refund in a bank account.
Before item dispatch:
- Cancelling an order from Krafto Jodhpur is an easy process. But you'll need to make sure that you cancel before it has been dispatched from our warehouse.
- To cancel an order you can simply send us a mail on firstname.lastname@example.org with your order id and item detail.
- And we'll cancel the order and process the refund within 24-48 working hours after receiving the cancellation request.
After item dispatch:
- In case you want to cancel an order but it has already been shipped, then we will deduct the shipping amount and refund the remaining amount. Normally, we dispatch the item within 24-48hours
- When you want to cancel the order once it's out of our warehouse, we can only reverse it during transit or you can reject the shipment when it is being delivered to you.
- After you reject or we reverse the shipment, it'll be shipped back to us with extra charges for return shipping. This reverse shipping charge will be deducted from the amount to be refunded to the customer.
The refund will be issued to the same account or the original method of payment from which the payment was made within 24-48 working hours of us receiving the item back. It may take 4-7 days for the amount to reflect in your account.