Returns and Cancellation

Returns:

We offer our customers a "72 Hour Policy". So that you can apply for the return/exchange/replacement of products, if unfortunately you get some issue with it.

RETURN POLICY DETAILS
•    Krafto does not cover any cost of return or replacement shipping for International Orders.
•    All products have a 72 Hours satisfaction guarantee. Returns must be free from damage and dirt/marks.
•    If you have a faulty/wrong(excluding size issue) item please contact us at info@kraftojodhpur.com and include a photo of the defect, and we will arrange a reverse pickup from your doorstep.

The following returns are not accepted:
•    Over 72 Hours since you received your order.
•    Item has been used, altered, washed, or damaged.
•    Tags or packaging have been removed.
•    Product damaged due to improper packaging in return shipment.
•    Missing accessories or attachments.

The package will be rejected and no refund will be issued if the guidelines above are not followed.

Note: Customized Products can't be returned as they're made totally different from our standard sizes & designs.

How to return/replacement my items? Easy! Follow the steps below:
1.    Mail us on info@kraftojodhpur.com within 72 Hours of receiving the item you've ordered.
2.    Provide us your order ID with some images(6 Sides) of the product and the invoice for our reference.
3.    Once we verify the details from your mail, we'll send a revert to confirm if the product can be returned.
4.    After your request is approved, simply fill out the form(Mandatory) with all the required information and put it inside the box.
5.    Pack the product properly, so that it doesn't get damaged while in transit.
6.    Shipping the item back
a.    You’ll be responsible for all return shipping charges. We strongly recommend that you use a traceable method to send your return. 
b.    For faulty/wrong(excluding size issue) items delivered by us, we’ll arrange the reverse pickup
7.    Please return to the following address:
Krafto Jodhpur
163, Ashapurna Nanomax,
Shikargarh, Jodhpur,
Rajasthan, 342001, India
Phone: +919660839759
8.    We'll process your return within 7 days of receipt, and begin the refund or replacement process.
9.    (Replacement) As soon as we dispatch your item, you will receive a tracking email that will enable you to track your package.

➜ Download the return/replacement form here.

Cancellation:

Before item dispatch:

Cancelling an order from Krafto Jodhpur is an easy process. But you'll need to make sure that you cancel before it has been dispatched from our warehouse.

To cancel an order you can simply send us a mail on info@kraftojodhpur.com with your order id and item detail.

And we'll cancel the order and process the refund within 24-48 working hours after receiving the cancellation request.

After item dispatch:

In case of cancelling an order after it has been dispatched, you won't be able to cancel your order for full refund. Normally, we dispatch the item within 24-48hours

When you want to cancel the order once its out of our warehouse, its not always possible to stop it during transit but you can reject the shipment when it is delivered to you.

After you reject or we stop the shipment, it'll be reverse shipped to us with extra return shipping charges. This reverse shipping charge will be deducted from the amount to be refunded to customer.

The refund will be processed to the same account or the original method of payment from which the payment was made within 24-48 working hours of us receiving the item back. It may take 4-7 days for the amount to reflect in your account.

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